We make RawQuotes, so it is listed first. Everything else comes from each vendor's own pages, checked on November 11, 2026.
The short answer
If you are looking at Enterpret and want to see what else groups customer feedback into topics, these five tools read written feedback and tell you what keeps coming up. They differ in where the text comes from and who they are built for. RawQuotes reads tens or hundreds of answers a month and opens every count into the quotes behind it. The table shows what each tool reads, what it costs and whether it links its results to source quotes.
| Tool | Built for | Feedback it reads | Starting price as listed (date) | Free plan or trial | Links insights to source quotes |
|---|---|---|---|---|---|
| RawQuotes | Small teams reading tens or hundreds of answers a month | Survey answers, CSV, Excel and JSON exports, pasted text, the API | Free; Basic $29/month (Nov 11, 2026) | Free plan; 14-day trial on Basic | Yes: every insight opens into the answers it was counted from |
| Unwrap | Support, CX, product and leadership teams at large companies | Surveys, support tickets, calls and reviews, synced from the tools where feedback is collected | Starting at $24,000 per year (Nov 11, 2026) | A 30-day trial based on your data | Answers come "complete with customer anecdotes" |
| Chattermill | CX, insights and VoC teams at large companies | Surveys, online reviews, social media, support conversations and voice calls | No public price (Book a demo), checked November 11, 2026 | A 2-minute interactive demo on its site | Yes: "links every insight to the real customer quotes behind it" |
| BuildBetter | Product, sales, success, support and engineering teams | Calls and recordings, support tickets, Slack, CSV files and docs | Hobby: $7.99/mo equivalent, $95.88 billed annually (Nov 11, 2026) | Not stated | Yes: "links every answer to its source" |
| Featurebase | Software teams that run support and feature requests in one place | Feedback boards, an in-app widget, support chats and e-mails, call recordings, Slack, Zendesk and HubSpot | Free: $0 forever (Nov 11, 2026) | Free plan; 10-day trial of paid plans, no credit card | Feedback is linked to the requests it supports, "keeping the original wording available" |
What Enterpret does
Enterpret describes itself as "Customer context for AI-native product teams" (enterpret.com). In its words, Enterpret Agent "finds the blind spots in what your customers are telling you, and hands the fix to your team and coding agents."
It reads feedback "from support tickets and sales calls to app reviews and community threads". The sources it lists include Zendesk, Intercom, Gong, app stores, review sites, social and community channels, and product analytics, and "Anything else can come through the API." Its integrations library also has a CSV upload and survey tools such as Qualtrics, SurveyMonkey and Typeform.
Enterpret's Adaptive Taxonomy sorts feedback "into a 5-level theme & tag hierarchy" that you can edit in the interface. When you ask a question, you get "an answer from your own feedback, with every claim traced to real conversations", and issues arrive "with the evidence attached". The same customer context is open to Claude, Cursor, Codex and ChatGPT over MCP.
Enterpret shows no public price (Book a demo), checked November 11, 2026. Its site also offers a quick look at the product, "See the Enterpret Platform in 5 mins". We compare the two in more detail in RawQuotes vs Enterpret, side by side.
How we chose the tools
We looked for tools that do the job people bring to Enterpret: reading customer feedback from more than one place and grouping it into topics you can count and act on.
- Each tool reads text from more than one source, such as survey answers, support messages, reviews or calls, and groups it.
- Each one publishes its price, or says plainly that pricing comes through a demo.
- We read only each vendor's own pages. No review sites, no directory prices.
- Every price is copied word for word from the vendor's pricing page, with its address and the date we read it.
We left out tools that do a different job: interview repositories, bug reporting and in-app survey builders. We have not measured how well any of these tools groups text, ours included, so nothing on this page is a claim about accuracy.
1. RawQuotes
RawQuotes reads written feedback in one place and groups the repeats into named insights. Each insight opens into the exact words it was counted from. You bring the text as a CSV, Excel or JSON export, paste it in, send it through the API (Basic and Pro), or collect it with a short survey on any page where you can add one script tag. Exports from Google Forms, Typeform, Tally, Google Play Console and Google reviews (from Google Takeout) have a preset, so the columns are matched for you. Any other spreadsheet works as CSV or Excel.
If your feedback sits in a help desk, a survey tool and an inbox, you export it or paste it, and RawQuotes reads it all together in one project. A support ticket export is a file like any other: you pick the column with the text, and before anything is saved you see how many rows were read, which ones were rejected and why. Then RawQuotes names the groups. Each insight shows how many responses back it and what share of answers that is, and it opens into the answers behind it, word for word.
Illustration with example data.
What happens between the import and the insights:
- Import. The text comes in from a survey, a file, a paste or the API, and is read together under the same rules.
- Masking. Before any text reaches our AI provider, e-mail addresses, phone numbers, IBANs and similar details are replaced with a placeholder. Masking is best-effort and names are not masked. The quotes you read always come from the original text.
- Grouping. Answers that say the same thing are grouped and named in one sentence: a problem, a piece of praise or a reason.
- The ten-response check. RawQuotes names an insight once a period has ten complete responses. Before that, you see how many you have, how many it needs and how many are missing. One imported review, e-mail or row counts as one response.
- Insights with quotes. Each insight opens into at least three of the answers behind it, unshortened.
Diagram
If a recalculation fails, RawQuotes says so and shows the last good result with its date. You can also compare two periods, a week or a month against an earlier one: every insight shows its share of answers in both and how many percentage points it moved, and a problem that grows is marked red.
Who it fits: a small team with tens or hundreds of answers a month that wants to read the evidence before acting on a number. It also suits anyone who wants to start free and pay by the month at a published price.
What you can rely on: RawQuotes names an insight only from ten complete responses in a period. With fewer, you get the count and the raw answers, so a small file is shown as it is. Every insight opens into its quotes, so you can check each count against the words behind it. Price: Free; Basic $29/month; Pro $69/month. Prices exclude VAT and other sales taxes. Basic comes with a 14-day trial. The limits for each plan are on the pricing page.
2. Unwrap
Who it fits: Unwrap calls itself "the leading customer intelligence platform that proactively uncovers what matters most" (unwrap.ai). It says it "empowers every role—from customer support to senior leadership", and its enterprise offer is "Built for the largest companies that demand accuracy and security."
Price: "Starting at $24,000 per year" (unwrap.ai/pricing), checked November 11, 2026. In Unwrap's words, "Our packages depend on your team's monthly feedback volume and the integrations you plug into Unwrap." Seats are never charged, and there are "options to start with a 30-day trial based on your data."
Strengths: "We connect to surveys, support tickets, calls, reviews, and more", and Unwrap says you can "sync your data from over 3K other tools where feedback is collected today." Its Auto Tagger shows "customer anecdotes—auto-tagged and organized by taxonomy", and its Assistant answers plain-language questions "complete with customer anecdotes and dynamic charts" (customer intelligence). Alerts arrive in Slack and e-mail "the moment an anomaly is detected", with weekly digests of trends. The pricing page also lists multilingual support, API access and PII removal.
3. Chattermill
Who it fits: Chattermill says it is "Trusted by CX, Insights and VoC teams at the world's leading enterprises" (chattermill.com), for teams that want all their feedback channels in one view.
Price: No public price (Book a demo), checked November 11, 2026. Its pricing address leads to the demo booking page. The site also has "a 2 minute interactive demo", and Chattermill says it does "not charge a per user fee".
Strengths: Chattermill "analyzes all your surveys, reviews, tickets and calls", with "65+ native integrations and an MCP server", and "links every insight to the real customer quotes behind it." Its Lyra Agent is "built to think like a seasoned analyst" and answers with "direct access to customer quotes". You can turn top issues into Jira tickets "with the customer quotes attached", and query Chattermill from Claude, ChatGPT or other agents over MCP.
4. BuildBetter
Who it fits: BuildBetter describes itself as "The only platform that helps sales win deals, success spot churn, product know what to build, and engineering get the context to build it" (buildbetter.ai). It suits B2B teams whose feedback lives in calls as much as in text.
Price: Hobby: "$7.99/mo equivalent", "$95.88 billed annually" (buildbetter.ai/pricing), checked November 11, 2026. Starter is "$134/mo equivalent", "$1,608 billed annually", and adds "Slack and support tickets". Explorer is $314/mo equivalent and Pro $1,440/mo equivalent, billed annually. Enterprise pricing is agreed with BuildBetter, and startups and nonprofits can apply for a discounted rate.
Strengths: BuildBetter "reads every call, ticket, and doc your team has, maps each one to the right account, and links every answer to its source": "the call timestamp, ticket, or slide it came from." Hobby covers "Recordings and imports". Starter brings "calls, tickets, and Slack feedback together with Signals, Taxonomy, and CRM context", and Explorer adds "API and MCP access".
5. Featurebase
Who it fits: Featurebase calls itself an "AI support platform that improves your product" (featurebase.app), "built for modern software teams". Its feedback side is "The AI-native feedback platform for decisions that grow revenue" (customer feedback).
Price: Free: "$0 forever" (featurebase.app/pricing), checked November 11, 2026. Growth is "$29 per seat / month", Professional $59 and Enterprise $99 per seat / month, and the page has a "Monthly / Yearly −20%" switch. There is "a 10-day free trial to test out paid plans. No credit card required."
Strengths: Featurebase collects feedback "through integrations, in-app widget, and a public feedback portal" where users "request features, vote, and discuss ideas." "Feedback from your support chats and emails is extracted automatically by AI", and it can take product feedback from calls in Gong, Fathom, Granola and other recorders. Since its Feedback 2.0 release, an AI Autopilot can "link related customer feedback to the Requests it supports" while "keeping the original wording available", and "find Requests for the same need and suggest or apply a merge" (changelog). Requests can be weighed by customer revenue and segment, and Featurebase closes the loop with e-mail updates, a changelog and a public roadmap.
FAQ
Does Enterpret publish its prices?
No. Enterpret shows no public price (Book a demo), checked November 11, 2026. Its site also offers a five-minute look at the product.
Can I bring support tickets into RawQuotes?
Yes, as an export. Save the tickets from your help desk as a CSV, Excel or JSON file, paste them in, or send them through the API on Basic and Pro. You pick the column with the text, and one ticket counts as one response.
Which of these tools read calls?
BuildBetter starts from recordings and transcripts. Chattermill analyzes voice calls, and Unwrap lists calls among its sources. Featurebase takes feedback from call recorders such as Gong, Fathom and Granola. Enterpret lists Gong among its sources. RawQuotes reads text, so a call transcript comes in as a file or as pasted text.
How many answers do I need before the results mean anything?
In RawQuotes, ten complete responses in a period before any insight is named. We explain why in how many survey responses you need.
Which tools have a free plan?
RawQuotes and Featurebase have a free plan. RawQuotes Basic has a 14-day trial, and Featurebase has a 10-day trial of its paid plans. Unwrap offers a 30-day trial based on your data. Enterpret offers a five-minute look at its platform, and Chattermill a 2-minute interactive demo. BuildBetter, free plan or trial: not stated on its pricing page, checked November 11, 2026.
Prices last checked
Prices last checked November 11, 2026. We re-read every vendor's pricing page each quarter, or sooner when a vendor changes its plans, and the date above only moves after a real re-check. If you spot a price that is out of date, write to us.
If you want to try RawQuotes on your own export, see the plans.