We make RawQuotes, so it is listed first. Everything else comes from each vendor's own pages, checked on November 11, 2026.
The short answer
If you are looking for a SentiSum alternative to read support tickets, e-mails, reviews or survey answers and find out what keeps coming up, these five tools group customer feedback into topics you can count. They range from a free plan to annual contracts for enterprise CX teams. RawQuotes reads a few hundred messages a month and opens every count into the messages behind it. The table shows what each tool reads, what it costs and whether it links its results to source quotes.
| Tool | Built for | Feedback it reads | Starting price as listed (date) | Free plan or trial | Links insights to source quotes |
|---|---|---|---|---|---|
| RawQuotes | Small teams reading tens or hundreds of answers a month | Pasted text, CSV, Excel and JSON exports, survey answers, the API | Free; Basic $29/month (Nov 11, 2026) | Free plan; 14-day trial on Basic | Yes: every insight opens into the answers it was counted from |
| Zonka Feedback | Teams that collect feedback and analyse it in the same platform | Its own NPS, CSAT and CES surveys; tickets, calls and reviews | No public price (Get a Custom Quote), checked Nov 11, 2026 | 14-day free trial | Not stated |
| Enterpret | AI-native product teams | Support tickets, sales calls, app reviews, review sites, community threads, product analytics, the API | No public price (Book a demo), checked Nov 11, 2026 | A product tour: "See the Enterpret Platform in 5 mins" | Yes: answers come "with every claim traced to real conversations" |
| Chattermill | CX, Insights, Product and VOC teams | Surveys, reviews, tickets and calls, through 65+ native integrations, the API or a secure data upload | No public price (Book a demo), checked Nov 11, 2026 | Not stated | Yes: "links every insight to the real customer quotes behind it" |
| Kimola | Turning reviews, surveys and support conversations into product research | Excel, CSV and TSV files; Intercom, Zendesk and Google Sheets; reviews from Amazon, TripAdvisor, Trustpilot, the App Store and Google Play | Basic: $49/month, billed monthly (Nov 11, 2026) | Free Starter plan | Not stated |
What SentiSum does
SentiSum describes its offer as "The CX Intelligence Layer for enterprises: every conversation read, priced and routed to the team that fixes it" (sentisum.com/pricing). Its home page leads with "AI for financial services" and says: "SentiSum reads every customer conversation against your own policies and procedures. It finds why the same problems keep happening, gives each fix to the team that owns it, and tracks it until the number moves" (sentisum.com).
It reads "tickets, calls, chat, surveys, reviews, bot transcripts" and plugs into "Genesys, NICE, Salesforce, Zendesk, Medallia, Qualtrics, Intercom and Trustpilot". Its AI analyst, Kyo, answers questions in plain English, and SentiSum says every answer "comes back with the fix, the team that owns it and the conversations behind it."
SentiSum sells "One annual partnership", with volume "agreed in annual bands". It starts with "a scoped, free evaluation on a slice of your own conversations". There is no public price (Book a Demo), checked November 11, 2026.
If you came to SentiSum with a few hundred support messages a month and one question, "what do people write in about most?", every tool below answers it.
How we chose the tools
We looked for tools that people searching for a SentiSum alternative can use for the same job: reading support conversations and other written feedback and grouping it into topics they can count.
- Each tool reads text from customers, such as tickets, e-mails, reviews or survey answers, and groups it.
- Each one publishes its price, or says plainly that pricing comes through a quote or a demo.
- We read only each vendor's own pages. No review sites, no directory prices.
- Every price is copied word for word from the vendor's pricing page, with its address and the date we read it.
We left out tools that do a different job, such as ticket routing, agent quality scoring and in-app survey builders. We have not measured how well any of these tools groups text, ours included, so nothing on this page is a claim about accuracy.
1. RawQuotes
RawQuotes reads written feedback in one place and groups the repeats into named insights. Each insight opens into the exact words it was counted from. For support e-mails and tickets, you paste the messages, upload an export that holds the message text, or send them through the API (Basic and Pro) from n8n, Zapier, Make or your own code. Text from a help desk such as Zendesk or Intercom comes in the same way, through a file, a paste or the API. You can also collect answers with a short survey on any page where you can add one script tag.
When you paste, leave a blank line between two messages: each block becomes one item. A preview counts the items before anything is saved, so you can see how many messages were read. Then RawQuotes names the groups. Each insight shows how many responses back it and what share of answers that is, and it opens into the messages behind it, word for word. There is a step-by-step page for support e-mails.
Illustration with example data.
What happens between the messages and the insights:
- Import. The text comes in from a paste, a file, the API or a survey, and is read together under the same rules.
- Masking. Before any text reaches our AI provider, e-mail addresses, phone numbers, IBANs and similar details are replaced with a placeholder. Masking is best-effort and names are not masked, so a message that starts with "Hi Anna" keeps the name. The quotes you read always come from the original text.
- Grouping. Messages that say the same thing are grouped and named in one sentence: a problem, a piece of praise or a reason.
- The ten-response check. RawQuotes names an insight once a period has ten complete responses. Before that, you see how many you have, how many it needs and how many are missing. One pasted message, imported e-mail or row counts as one response.
- Insights with quotes. Each insight opens into at least three of the messages behind it, unshortened.
Diagram
If a recalculation fails, RawQuotes says so and shows the last good result with its date. You can also compare two periods, a week or a month against an earlier one: every insight shows its share of answers in both and how many percentage points it moved, and a problem that grows is marked red. For a support inbox, that is how you see whether refund questions went up after a policy change.
Who it fits: a small support or product team with tens or hundreds of messages a month that wants to read the evidence before acting on a number. It also suits anyone who wants to start free and pay by the month at a published price.
What you can rely on: RawQuotes names an insight only from ten complete responses in a period. With fewer, you get the count and the raw messages, so a quiet week is shown as it is. Every insight opens into its quotes, so you can check each count against the words behind it. Price: Free; Basic $29/month; Pro $69/month. Prices exclude VAT and other sales taxes. Basic comes with a 14-day trial. The limits for each plan are on the pricing page.
2. Zonka Feedback
Who it fits: a team that wants to send surveys and analyse the answers, tickets and reviews in one place. Zonka Feedback calls itself an "AI Customer Feedback & Intelligence Platform" (zonkafeedback.com).
Price: No public price (Get a Custom Quote), checked November 11, 2026. Its pricing page offers "separate plans for Feedback Management and AI Feedback Intelligence, with the option to bundle both", priced on "the number of responses for the Feedback Management product and data credits for the Feedback Intelligence product." The same page has a button to start a 14-day free trial.
Strengths: Zonka Feedback runs "NPS, CSAT, and CES surveys across every channel", and its AI "monitors every response, ticket, call, and review in real time and tells you why scores changed." AI Feedback Intelligence extracts themes and entities, measures "how themes impact NPS, CSAT, and other KPIs", and lets you add or edit themes. You can "import past survey responses, feedback, or ticket data" to analyse history alongside new feedback. Data can be hosted in the US, Europe, Australia or India.
3. Enterpret
Who it fits: Enterpret describes itself as "Customer context for AI-native product teams" (enterpret.com).
Price: No public price (Book a demo), checked November 11, 2026. Its try page has a product tour: "See the Enterpret Platform in 5 mins".
Strengths: Enterpret "reads every conversation your customers have with you, from support tickets and sales calls to app reviews and community threads." It sorts them "into a taxonomy built from your product's language" and ties each theme to the accounts and revenue behind it. Its sources include "Support platforms like Zendesk and Intercom, call recording tools like Gong, app stores, review sites, social and community channels, and product analytics", and "Anything else can come through the API." You can ask in plain language and get an answer "with every claim traced to real conversations". Enterpret can also file Jira or Linear tickets with customer counts and evidence attached. We compare the two in more detail in RawQuotes vs Enterpret, side by side.
4. Chattermill
Who it fits: Chattermill says it helps "CX, Insights, Product and VOC teams unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls" (chattermill.com).
Price: No public price (Book a demo), checked November 11, 2026. Its pricing address leads to a page titled "Book a Personalized Demo of Chattermill".
Strengths: In its own words, Chattermill "analyzes all your surveys, reviews, tickets and calls, ranks issues by impact on your metrics, and links every insight to the real customer quotes behind it." It connects "through 65+ native integrations and an MCP server", naming Zendesk, Intercom, Qualtrics and Trustpilot, and other sources can come in "through our API or a secure data upload". Its AI agent, Lyra, answers questions "backed by real customer quotes."
5. Kimola
Who it fits: teams that want to "Turn reviews, surveys and support conversations into product research", in Kimola's words, including feedback in more than one language.
Price: Basic: $49/month, billed monthly (kimola.com/pricing), checked November 11, 2026. Standard is $179/month, Business $359/month and Enterprise custom. The free Starter plan includes 150 queries a month, and each analysed row of up to 500 characters counts as one query.
Strengths: Kimola lists "30+ Language Support" on its pricing page. You can "Import customer feedback in Excel, CSV, or TSV formats", map the text column and use the other columns as filters. It can "Connect Intercom account to import and analyze customer - agent conversations", import conversations from Zendesk and data from Google Sheets. It also gathers reviews from Amazon, TripAdvisor, Trustpilot, the App Store and Google Play when you enter a link. It sorts feedback with pretrained models or custom AI models of your own, which start on the Basic plan.
FAQ
Who is SentiSum built for today?
SentiSum's home page leads with "AI for financial services", and its pricing page describes "The CX Intelligence Layer for enterprises" sold as "One annual partnership" (checked November 11, 2026).
Can I bring tickets from Zendesk or Intercom into RawQuotes?
Yes, as text you bring yourself: paste the messages, upload an export that holds the message text, or send them through the API (Basic and Pro). Each message becomes one response. The support e-mails page shows the steps.
Which of these tools connect to a help desk directly?
On their own pages, Enterpret, Chattermill and Kimola name Zendesk and Intercom, and Zonka Feedback names Zendesk. SentiSum names Zendesk, Freshdesk, Intercom, Dixa and Gorgias among its integrations.
How many messages do I need before the results mean anything?
In RawQuotes, ten complete responses in a period before any insight is named; one message counts as one. We explain why in how many survey responses you need.
Which tools have a free plan?
RawQuotes has a free plan, and Basic has a 14-day trial. Kimola has a free Starter plan. Zonka Feedback has a 14-day free trial. Enterpret has a five-minute product tour, and SentiSum starts with a free evaluation on a slice of your own conversations. Chattermill's home and demo pages do not mention a free plan or a trial.
Prices last checked
Prices last checked November 11, 2026. We re-read every vendor's pricing page each quarter, or sooner when a vendor changes its plans, and the date above only moves after a real re-check. If you spot a price that is out of date, write to us.
If you want to try RawQuotes on last month's tickets, see the plans.